OUR 30 DAY WARRANTY All products come with a FREE replacement warranty for 30 days from purchase. If your purchase does not match the description or is the item is defective, please contact us within 48 hours of receiving your order – we will make sure that all of your issues are resolved.
If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payment. For defective or faulty products, please take photos or videos and email us at [email protected] – we will replace or refund your purchase after confirmation.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product, due to regular use or in any way caused by the customer.
RETURNS & REFUNDS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. In order to receive your refund please follow the steps below: Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund.
Subject: [Order Number] Refund or Return ex. #ED1001 Refund or Return
Body: Attach clear photos or videos that show the damage Request your Return Authorization Number and by emailing [email protected] with the detailed reason for return and pictures or a video of the product that supports your reason. Upon approval, you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
Requirements for Refund:
- Must include a VIDEO or IMAGEs shows that the items we sent have defected.
- Refund request without VIDEO or IMAGESs will not be Entertain as we need the proof to claim it back from our suppliers.
The refund process will take up to 2 weeks progression for verification purpose. Full Refund if the parcel did not deliver within our promised delivery time frame.
Upon approval, you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return. To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund. Please make sure you send the item back as a gift as we don’t cover customs fees for returns) Upon the receipt of your package your products will be examined and a refund will be issued to your original method of payment.
A refund receipt will be emailed to the email address you used when making your original purchase. There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank.
There is often some processing time before a refund is posted. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
Sale/Promotion items (if applicable) Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
Invalid Reasons: Buyer no longer wants the items – this is the most common example which we cannot honor if we want to continue offering great value at solojewels. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else – Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
INCORRECT SHIPPING ADDRESS:
Once your order has been submitted, please send us a message via email ([email protected]) for any correction to the address you provided. Correction requests after 24 hours will not be entertained and may result in undelivered packages.
Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Quick! Take a glance or two and double check your address is right. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses.
Please review your order carefully before submitting your order.